Privacy Policy

This Privacy Policy explains how BitStarz Casino may handle personal information when players visit the website, create or use an account, make transactions, contact support or otherwise use the available services. It is intended for players in Australia and describes the general purposes for which information may be collected, used, stored and shared. Protecting personal information is important, and information is handled in a way intended to support secure account management, responsible service operation and legal compliance.

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Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and which services are required. BitStarz Casino may collect information provided directly by a player, information created through account activity and technical information connected with a device or browser. Only information that is reasonably relevant to operating, securing and supporting the services should be requested.

Review contents

Account and personal details

When an account is opened or updated, information may include a player’s name, date of birth, contact details, login information, account preferences and records of communications. Details may also be collected when a player enters a competition, asks for assistance, changes account settings or provides information for a particular service. Accurate information helps with account administration and allows relevant requests to be handled correctly.

Verification information

To verify identity, age, eligibility or account ownership, players may be asked to provide verification documents or other information. This can include documents used to confirm identity, address or payment ownership. Verification information may be reviewed by internal teams or suitable service providers. It is used for account security, anti-fraud checks, preventing misuse and meeting applicable legal obligations.

Payment and transaction records

Information about deposits, withdrawals, payment methods, account balances, gaming activity and other transactions may be recorded. Payment information may be processed through payment providers, and the website may not receive or store every detail associated with a payment method. Transaction records help process requests, resolve disputes, identify unusual activity, maintain accurate account records and meet financial or other legal requirements.

Technical and usage information

When the website is used, technical information may be collected automatically. This may include an internet protocol address, browser type, operating system, device information, general location information, pages visited, session information, referral details and information about interactions with the website. This data can help maintain website performance, understand how services are used, identify errors and protect accounts and systems.

How information may be used

Personal information may be used for the purposes connected with providing and managing the casino services. The purpose of using a particular type of information depends on the nature of the information, the service involved and the requirements that apply at the time. Information should not be used in a way that is unrelated to the reason it was collected unless another lawful basis or permission applies.

To create, maintain and administer a player account, including login, account settings and account security.
To process deposits, withdrawals and other transactions, and to keep accurate financial and activity records.
To carry out identity, age, account ownership, verification and anti-fraud checks.
To detect, investigate and prevent suspicious, unlawful or unauthorised activity, including attempts to misuse the website or another person’s account.
To provide customer support, respond to enquiries, investigate complaints and communicate about account or service matters.
To operate, maintain, test and improve the website, its features, security controls and technical systems.
To meet applicable legal, regulatory, responsible gambling, financial crime, record-keeping and other compliance obligations.
To send service communications, such as account notices, security alerts, transaction updates and information needed to provide the services.
To send marketing communications where permitted and, where required, with the player’s consent or other appropriate permission.
To produce aggregated or de-identified information for analysis, reporting, performance review and service improvement.

Some communications are necessary for account administration and cannot be treated as marketing. For example, a message about a security event, a verification request, a transaction or a material service change may still be sent even if a player has opted out of promotional messages. Marketing preferences can be changed using the available unsubscribe option or by contacting privacy support.

Sharing information with other parties

Information may be shared where this is reasonably necessary to provide the services, protect players and the website, or meet legal obligations. Recipients may include payment and transaction service providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and other suppliers supporting the website. These parties should receive information relevant to their role and may be required to protect it.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the rights or safety of players or others, or to investigate suspected fraud, security incidents or unlawful activity. If the website or related services change ownership or structure, relevant information may be transferred as part of that change, subject to appropriate privacy protections.

Cookies and similar technologies

BitStarz Casino may use cookies and similar technologies when a player visits or uses the website. A cookie is a small data file stored on a device by a website. Some cookies are needed for basic functions, such as keeping a session active, remembering settings, supporting security and helping pages operate correctly. Other cookies may help understand website usage, measure performance, remember preferences or support relevant communications.

Cookies may be session-based, meaning they are removed when a browser session ends, or they may remain on a device for longer. Similar technologies may include pixels, local storage or other tools that collect information about website interactions. The information collected through these technologies may be combined with account or technical information where appropriate for the purposes described in this Privacy Policy.

Players can manage cookies through their browser settings. A browser may allow a player to block, delete or receive warnings about cookies. Disabling certain cookies may affect the availability, security or performance of parts of the website. Browser settings are controlled by the player, so the available options may differ depending on the browser and device being used.

Security, storage and retention

Reasonable technical and organisational measures may be used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, secure transmission methods and internal processes for handling information. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Personal information may be stored by the website or by service providers that support its operation. Depending on the service and the provider involved, information may be processed or stored in Australia or another country. Where information is handled by a third party, appropriate steps should be taken to require suitable confidentiality and security protections, subject to the requirements that apply to the relevant arrangement.

Information is generally kept only for as long as it is needed for the purposes described in this policy, to resolve disputes, protect the services, maintain business records or meet legal and compliance requirements. Closing an account does not necessarily result in immediate deletion of every record. Some account, verification, payment, transaction, security or communication records must be kept for a period required by law, even after an account has been closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Retention can also depend on the type of information, the reason it was collected and whether there is an ongoing enquiry, dispute, investigation or legal obligation. Where a player asks for deletion, the request will be considered alongside these requirements and any exceptions that apply.

Privacy rights and how to contact us

Players may have rights in relation to the personal information held about them. These rights can be affected by the type of request, the information involved, identity verification requirements and legal or security exceptions. A request does not normally remove information that must be kept to meet a legal obligation, prevent fraud, protect the website or resolve a dispute.

Making a data request

To exercise a privacy right or ask a question about personal information, email support@bitstarzcasino.fun. The request should clearly explain what is being asked for and, where relevant, include enough account information to help identify the correct record. For security, reasonable steps may be taken to verify the identity and authority of the person making a request before information is disclosed or account details are changed.

Access: ask for confirmation about whether personal information is held and request access to relevant information, subject to applicable exceptions.
Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
Deletion: ask for personal information to be deleted where it is no longer required or where deletion is otherwise available. Some records may need to remain because they are required by law or for legitimate security, dispute or compliance purposes.
Withdraw marketing consent: withdraw consent to receive promotional marketing at any time by using an available unsubscribe option or emailing support@bitstarzcasino.fun. Withdrawal does not affect processing that is necessary for account administration, security, transactions or legal compliance.

A privacy request will be reviewed and handled within a reasonable period, taking into account its complexity and any verification needed. If a request cannot be completed in full, the reason may be explained to the extent permitted. Players may also ask for clarification about how their information is used, the types of parties it may be shared with and the general retention approach.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, the services, technology, business processes or legal requirements. The current version will apply from the date it is made available on the website. Players should review this page occasionally, particularly before continuing to use the services after a material update. Continued use of the website after an update may indicate acceptance of the revised policy where that is permitted.