Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use BitStarz Casino. Please read them carefully before creating an account, making a deposit or participating in any casino game or promotion.

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1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of BitStarz Casino in relation to your use of the website, account services, games, payment facilities and related features. By accessing the site, registering an account, depositing funds, claiming an offer or playing a game, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the site.

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Additional rules may apply to particular games, promotions, payment methods or features. Those rules will be displayed where relevant and are treated as part of these Terms & Conditions. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant game, service or promotion. Privacy information, responsible gambling information and other policies published on the site may also apply to your use of the platform.

You are responsible for reading the current version of these terms before using the site. BitStarz Casino may update, replace or amend these terms from time to time where this is reasonably necessary, including to reflect changes to the service, technology, law or regulatory requirements. The updated version will take effect when it is published, unless a different effective date is stated. Continuing to use the site after an update means that you accept the revised terms.

The site is intended only for people who are legally permitted to participate in online gambling in their location. Access may be restricted or unavailable in some countries, states or territories. You must check the laws that apply to you before using the service. BitStarz Casino does not invite you to use the site where doing so would be unlawful, and you must not use technology or another person to avoid geographical or legal restrictions.

Eligibility and personal responsibility

You must meet the minimum legal age and all other eligibility requirements that apply in your place of residence.
You must provide accurate, current and complete information when registering or updating your account.
You must use the account only for yourself and must not allow another person to access or operate it.
You must not participate if you are self-excluded, subject to a gambling restriction or otherwise prohibited from using the service.
You are responsible for checking whether online gambling is permitted for you before you deposit or play.

2. Accounts, verification and security

You may generally have only one personal account unless the operator has expressly approved another arrangement. An account must be registered using your own identity and lawful details. Duplicate accounts, accounts created for another person and accounts created to obtain an unfair advantage may be restricted, suspended or closed. Where more than one account appears to be connected to the same person, household, device, payment method or other relevant information, the operator may review the accounts and take appropriate action.

BitStarz Casino may carry out identity, age, address, payment and source-of-funds checks. You agree to provide documents or information that are reasonably requested for these checks. Verification may be required before certain account functions are available, including withdrawals. Documents must be genuine, current and belong to you. Providing misleading information, altered documents or information that cannot be verified may lead to account restrictions and further review.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity results from a proven security failure outside your reasonable control. You should use a strong password, avoid sharing access details and notify the operator promptly if you believe your account has been accessed without permission. You must not sell, transfer, rent or otherwise assign your account, balance, bonuses or account rights to another person.

The operator may suspend, limit or close an account where there is a security concern, suspected fraud, suspected money laundering, a breach of these terms, a legal requirement, a responsible gambling concern or another legitimate operational reason. An account may also be closed if it has been inactive or if the service is no longer available in your location. Any review will be handled in accordance with applicable requirements and relevant account information.

Account closure and remaining funds

You may ask to close your account at any time by using the available account or support process. Account closure does not remove obligations that arose before closure, including obligations connected with disputed transactions, unlawful activity or a promotion. If an account is closed, any remaining balance will be considered in line with the applicable payment, verification and legal requirements. Funds associated with fraud, abuse, chargebacks or other prohibited conduct may be withheld where permitted by law.

3. Deposits, withdrawals and games

You may use only payment methods that are available through the site and that belong to you or that you are authorised to use. Deposits must be made for the purpose of using the services and not for any unlawful activity. You must not use a payment method belonging to another person without prior approval. Payment providers may apply their own terms, fees, processing rules or verification requirements, and you are responsible for reviewing those rules before using a payment method.

You should check transaction details before confirming a deposit or withdrawal. A transaction may be delayed, declined, reversed or subject to additional checks for reasons including payment-provider requirements, technical issues, account verification, security screening or legal obligations. The operator may request further information before processing a transaction. You remain responsible for any bank, payment-provider, currency conversion or other charges that are applied outside the site.

You must not deposit money that you cannot afford to lose. Gambling outcomes are uncertain and no game, strategy or system can guarantee a profit. Deposits and wagers should be made only from funds that are lawfully yours and available for entertainment. You must not use the site to borrow money, conceal funds, process unlawful proceeds or carry out any activity unrelated to legitimate recreational play.

Games are governed by their displayed rules, available options and stated payout information. Results are determined by the relevant game system and, where applicable, randomised technology. You accept the result of a completed game unless there is a clear technical or operational error. If a game is interrupted, incorrectly settled or affected by a material error, the operator may investigate and correct the account or transaction in a reasonable manner. A displayed balance or result may be corrected where it is clearly caused by an error.

You must not attempt to interfere with games, payment processes, security controls or site operation. This includes using bots, scripts, automated software, harmful code, collusion, stolen information, unauthorised tools or methods designed to exploit a fault. You must also not reverse engineer, copy, damage, overload or interfere with any part of the site. Suspected misuse may result in an investigation, cancellation of affected activity, account restrictions or referral to an appropriate authority where required.

Service availability and technical issues

The site is provided subject to availability and may be changed, interrupted, suspended or withdrawn. Maintenance, updates, communication failures, internet problems, device faults, payment-provider issues and events outside reasonable control may affect access or game play. You should contact the available support channel as soon as possible if you notice an incorrect transaction, unusual account activity or a technical issue. You must not continue using a feature that appears to be malfunctioning.

4. Promotions, responsible gambling and legal use

Promotions and bonuses

Promotions, bonuses, free games and other incentives are subject to the specific terms displayed with the relevant offer. Those terms may include eligibility conditions, time limits, game restrictions, wagering or play-through requirements, maximum values, withdrawal conditions and account restrictions. You should review the complete promotional rules before accepting an offer. If you do not understand an offer, do not claim it until you have obtained clarification through the available support process.

Each promotion may be limited to one person, account, household, device, connection or payment method where stated. The operator may refuse, withdraw or cancel an offer where it has been obtained in error, duplicated, transferred, abused or used in breach of its terms. Promotional balances and related winnings may be removed where the promotion was claimed or used fraudulently or contrary to the applicable rules. A promotion cannot be exchanged, sold or transferred unless its rules expressly allow this.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not chase losses. Take regular breaks, keep track of time and spending, and avoid gambling when you are upset, under the influence of alcohol or drugs, or experiencing financial pressure. If gambling stops feeling enjoyable or begins affecting your relationships, work, study or wellbeing, stop playing and seek appropriate support.

Use any available deposit, spending, session or loss controls that suit your circumstances.
Request a break, account restriction or self-exclusion if you need time away from gambling.
Do not ask another person to gamble on your behalf or use another person's account.
Keep gambling activity separate from essential household spending and borrowed money.
Seek help from an appropriately qualified support service if you are concerned about your gambling.

Privacy, intellectual property and complaints

Personal information is handled in accordance with the site's Privacy Policy and applicable privacy requirements. By using the service, you acknowledge that information may need to be collected, checked, stored and shared with service providers or authorities where reasonably required for account administration, payments, security, fraud prevention, legal compliance or responsible gambling purposes.

The site, its text, branding, graphics, software and other content are protected by intellectual property rights. You may use the site for personal, lawful purposes only. You must not reproduce, publish, modify, distribute or commercially exploit site content without permission. Nothing in these terms transfers ownership of the site or its content to you.

If you have a question, transaction concern or complaint, use the support method made available on the site and provide enough information for the matter to be reviewed. The operator may request account details, transaction records or supporting documents, but you should not send sensitive information through an unapproved channel. Complaints will be considered under the operator's applicable procedures, without limiting any rights you may have under Australian consumer or other applicable laws.

To the extent permitted by law, the operator is not responsible for losses caused by your breach of these terms, misuse of the site, unlawful conduct, your device or connection, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate.